At CharlyMall, we strive to deliver quality products and ensure customer satisfaction. However, we understand that there might be occasional concerns. Please read our policy carefully to understand how returns and refunds are handled:

1. Faulty Products  

   – Every item is thoroughly inspected before dispatch. If you notice a fault, please report it within 3 days of receiving the product. After this period, complaints will no longer be valid.  

   – Once the product is returned to us, we will assess the issue. If the fault is determined to be from our end, we will:  

     – Fix the product,  

     – Replace it, or  

     – Issue a refund, depending on the situation.  

   – Products damaged due to mishandling after delivery will not qualify for returns or refunds.  

2. Delivery Refusals  

   – If you request delivery and confirm availability with the driver but fail to pick up the order upon arrival, the item will be returned to us. In such cases:  

     – No refund will be issued.  

     – You will need to request a new delivery and bear the associated delivery costs.  

3. Order Accuracy  

   – Please carefully review your order before making payment. We cannot issue refunds for mistakes made during the ordering process (e.g., ordering the wrong item).  

   – Processing refunds for such cases involves significant back-end adjustments, including inventory updates and accounting edits, which disrupt our operations. We kindly request that you double-check your cart before completing your purchase.  

We value your cooperation in following these guidelines to ensure a smooth and efficient shopping experience for all our customers. If you have questions or need assistance, feel free to contact us via WhatsApp or email us on Contact@CharlyMall.com