Effective Date: December 13th, 2024
At Charlymall, customer satisfaction is our top priority. If you encounter an issue with your purchase, our Refund Policy ensures clarity and fairness. Please read the terms below carefully.
1. Replacement of Goods
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Goods will only be replaced if the product you received does not match what you ordered. Please notify us within few minutes of receiving the incorrect item.
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To initiate a replacement, the product must be unused and in its original packaging. Proof of purchase and photographic evidence may be required.
2. Partial Payments
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If payment is not complete, the order will be cancelled, and no refund will be made.
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You will only receive products equivalent to the amount you paid. For example, if the total cost is ₦21,650 and you pay only ₦21,000, products worth ₦21,000 will be sent to you.
3. Eligibility for Refunds
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Refunds are only applicable under the following circumstances:
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The product is defective or damaged upon delivery.
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The item is not as described on the product page.
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Refunds are not applicable for:
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Change of mind after purchase.
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Items marked as “Final Sale” or “Non-Refundable.”
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4. Refund Process
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To request a refund, please contact us using any of our contacts within a few minutes of receiving your order.
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Once your request is reviewed and approved, refunds will be processed to the original payment method within 2-5 business days].
5. Conditions for Refunds and Returns
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The product must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase.
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Shipping fees are non-refundable unless the return is due to an error on our part.
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For items damaged during transit, please provide photographic evidence.
6. Non-Refundable Items
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Customized products or items specifically made to order.
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Digital products and downloads.
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Clearance or sale items, unless defective or damaged.
7. Contact Information
If you have questions or concerns about our Refund Policy, please contact us:
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- Email: contact@charlymall.com
- Phone:+2349132742005
Thank you for trusting Charlymall with your productivity, workspace, and content creation needs!